Not what you expected? Don’t worry, we’ll work with you to find the perfect piece, or we’ll simply take it back. We want you to be completely happy with your new furniture and equipment. Therefore, our goal is to make returns as easy and straightforward as possible.

If, when your purchase arrives you are not completely satisfied, let us know as soon as you can and one of our team members will be happy to walk you through our return process. Call us at +2349013053413 or email us at info@thespasupplies.com.

In the meantime, here’s how our return process works:

30-Day Seamless Returns

Doesn’t look the way you thought it would? No worries. Just let us know you want to return something within 30 days of receipt and we’ll provide you with a return authorization number. You send the product back to us and we refund you the price of the original product less a 20% processing fee when we receive the item back at our warehouse. It really is that easy. Please note, due to their unique nature, all non-stock and custom-made items are ineligible for return, cancellation, or refund. All processing fees on returned items that were originally paid through the use of financing, must be collected upfront before a return authorization number will be issued. Additionally, please take note that some of our product vendors may apply a higher restocking fee than what is mentioned above. Please reach out to your Spa Supplies customer service representative to confirm any vendor-specific restock fees. For those orders that may have qualified for free shipping, please note that any returns associated with those purchases will be subject to original freight charges due.

A Few Conditions To Be Eligible for a Refund

You need to have the original packaging, materials, and accessories.

The product has to be in new and unused condition.

You need to return the products to us within 30 days of delivery.

That’s it.

Furniture That’s Not in Original Condition

If the returned product is not in it’s new and unused condition, then we may be unable to issue a refund. So, be sure to repackage your return well and always make note of your tracking number before shipping. As a precautionary measure, we also highly suggest that you ensure your shipment when shipping items back to us for return in case of damage during transit back to us. Please also take note, any unit that has been connected to plumbing is ineligible for return.

Product Exchanges

We offer exchanges on unused items within 10 days timeframe. Just give us a call and we’ll be happy to work out an exchange for you.

Be Careful

Because custom, hand-made orders begin production immediately upon order and are built to your specifications, custom-manufactured items cannot be canceled, changed, returned or refunded. Similarly, due to their unique complex nature, we are also unable to accept returns on any non-stock items. Due to federal and local health code and safety regulations, we are also unable to accept returns on parts.

NOTE: If you received an item that was damaged in shipping, please contact our Customer Care Service Support Team  within 48 hours of receipt. We’ll make sure to replace the damaged item at no cost to you.

Please allow 5–10 business days for processing of your refund. Our returns department will need to inspect and examine the product and its components before the refund can be initiated. Please note, if the items being returned were sold at a discounted sales price, the issued refund will be based off the discounted item sale price.

We’ve said it before, and we’ll say it again: we’re here to help you build the salon of your dreams with as few headaches as possible. That’s why we aim to make the return process completely seamless. If at any time you have any questions or concerns about your order or anything else regarding your business, please don’t hesitate to call or email us.